Frequently Asked Questions
Most orders are processed and shipped (1) One business day after placing the order. Orders are shipped from our warehouse in Seminole, FL and can take anywhere from 2-6 business days depending on the shipping destination. Service delays from our shipping partners may occur and are out of our control. In some cases, we may ship large orders on pallets. We will reach out if that is an option.
Some packages do not qualify for APO/FPO shipping due to shipping restrictions. Please reach out to us at firstname.lastname@example.org for inquiries on shipping to APO/FPO locations.
Currently, we do not ship outside of the continental US, however we do ship to customers in Alaska, Hawaii, and Canada on a case-by-case basis. If you live in these areas and are interested in a shipping quote, please email email@example.com. Provide your shipping address and the product(s) you are interested in to provide the most accurate quote.
Please be sure to double check to confirm that you have received all boxes of your purchase through your tracking information. It is never our intention for our customers to receive damaged or missing parts. If this does occur, please contact us immediately at firstname.lastname@example.org and we will help resolve the issue.
If you would like to cancel your order, please contact us as soon as possible at 727-895-9525 and/or email email@example.com. If your order has not left our shipping facility, we will cancel the order and issue the refund in full. Once an order leaves our facility, it cannot be cancelled and will be subjected to our return policy.
We find that Armor All works best with pads and some maintenance. As far as cables and lat-pull shafts, any silicone-based spray works best.
Any product that includes steel parts should be cleaned with a soft damp cloth. For the pad areas of equipment, we would suggest armor all.
- Use a plastic bristle brush and a mild detergent to clean the knurls.
- Wipe down with 3:1 machine oil and brush into the knurl with a plastic brush.
- Wipe off any excess oil with a dry towel.
Within 30 days of receipt.
All refunds are processed to the card used to make the purchase and may take up to 3-5 days from when the return is accepted.
Customers are responsible for all shipping charges. Returned items will be evaluated upon arrival and may be subject to a restocking fee based on the condition of the item/packaging.
The short answer is, no. However, Valor Fitness products come with a very detailed instruction manual and all the parts necessary to assemble your purchase.