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Frequently Asked Questions
Valor Fitness is headquartered in Seminole, FL. With retail locations in Lakeland, FL and Pinellas Park, FL.
YES! We would love for you to come by one of our 2 showrooms! You can take advantage of our “walk-in” pricing and experience our products first hand.
Our retail stores are located at 3900 78th Ave, Pinellas Park, FL 33781 and 5015 Frontage Rd N, Lakeland, FL 33777.
Although none of our products come with or include weights/bumper plates, you can certainly buy them separately.
Currently we do not have the capability to process orders through our website that have payment methods utilizing a billing address outside of the United States. That doesn’t mean you couldn’t purchase Valor Fitness products. If you are attempting to make a purchase that ships inside the US (48 states, please contact us at the email provided here if you would like to ship to AK or HI) and you would like to use a payment method that includes a billing address outside of the United States please contact: jackie@valorfitness.com
Please see our warranty page here to address any warranty questions. If you still have further questions about the warranty of your purchase, please contact us at: info@valorfitness.com
If you are missing any parts, need parts replaced, or are looking to just purchase extras, you can fill our the parts request form here or send an email to info@valorfitness.com.
We offer 2 forms of financing through our partnerships with Affirm and Rigquipment Financing. For more information, please check out our financing page here.
All orders are processed and shipped the following business day after receiving the order. Depending on your location shipping can take anywhere between 3-6 business days or 7 to 10 business days.
Please view our Return Policy here.
Most orders are processed and shipped (1) One business day after placing the order. Orders are shipped from our warehouse in Seminole, FL and can take anywhere from 2-6 business days depending on the shipping destination. Service delays from our shipping partners may occur and are out of our control. In some cases, we may ship large orders on pallets. We will reach out if that is an option.
Some packages do not qualify for APO/FPO shipping due to shipping restrictions. Please reach out to us at info@valorfitness.com for inquiries on shipping to APO/FPO locations.
Currently, we do not ship outside of the continental US, however we do ship to customers in Alaska, Hawaii, and Canada on a case-by-case basis. If you live in these areas and are interested in a shipping quote, please email info@valorfitness.com. Provide your shipping address and the product(s) you are interested in to provide the most accurate quote.
Please be sure to double check to confirm that you have received all boxes of your purchase through your tracking information. It is never our intention for our customers to receive damaged or missing parts. If this does occur, please contact us immediately at info@valorfitness.com or fill out a parts request form.
If you would like to cancel your order, please contact us as soon as possible at 727-895-9525 and/or email info@valorfitness.com. If your order has not left our shipping facility, we will cancel the order and issue the refund in full. Once an order leaves our facility, it cannot be cancelled and will be subjected to our return policy.
You can visit our tracking page to get up to date information on your order's location.
We find that Armor All works best with pads and some maintenance. As far as cables and lat-pull shafts, any silicone-based spray works best.
Any product that includes steel parts should be cleaned with a soft damp cloth. For the pad areas of equipment, we would suggest armor all.
As with most products, keep in mind weather conditions when using outside. Eventually the sun, snow or rain will run its course creating corrosion and/or rust overtime. Products should be fine in a garage as long as they are maintained and cleaned from time to time as needed.
- Use a plastic bristle brush and a mild detergent to clean the knurls.
- Wipe down with 3:1 machine oil and brush into the knurl with a plastic brush.
- Wipe off any excess oil with a dry towel.
*We do not recommend using chemical wipes as they could cause a reaction that might affect the coating of the bar.
Harsh chemicals can ruin the durability of your plates. Simply use a damp cloth with warm water and dish soap to wash and clean your bumper plates.
It is recommended to wipe weight plates with a towel between uses to keep them clean.
Within 30 days of receipt.
Fill out our return request form. Once your information is received, a Valor representative will email you with the next steps and any return shipping fees that might incur.
All refunds are processed to the card used to make the purchase and may take up to 3-5 days from when the return is accepted.
Customers are responsible for return shipping costs, unless deemed by Valor Fitness staff. Returns are subject to return shipping and/or restocking fees. Any parts missing from the return will result in additional fees. Any additional fees will be deducted from your refund.
Yes, you are able to return in-store if there is a Valor Fitness store nearby. Since they have a different POS system from our website, it will take a day or 2 for the refund process to begin.
A majority of our products do require assembly. If you have any questions during the assembly process, please call us at 727-895-9525 or email info@valorfitness.com.
All our current assembly videos can be viewed on the Valor Fitness Youtube Channel. We will be adding more videos in the future. If your machine does not have an assembly video, and you have any assembly questions, please email info@valorfitness.com.
The short answer is, no. However, Valor Fitness products come with a very detailed instruction manual and all the parts necessary to assemble your purchase.
Yes, please email info@valorfitness.com with which unit you have and we will email the manual to you in a PDF format.
- For the M-8 you will need a 13 six-point metric socket
- For the M-10 you will need a 17 six-point metric socket
- For the M-12 you will need a 19 six-point metric socket
*Please note that you cannot hand tighten these nuts for effective use. You must use a wrench or a ratchet for proper installation.
Please be sure to double check to confirm that you have received all boxes of your purchase through your tracking information. It is never our intention for our customers to receive damaged or missing parts. We apologize for the inconvenience and will do everything we can to accommodate you. Please contact us immediately at info@valorfitness.com or fill out the parts request form.
