Frequently Asked Questions
Customer Service Questions
Valor Fitness is headquartered in Seminole, FL.
YES! We would love for you to come by our showroom. You can take advantage of our “walk-in” pricing and experience our products first hand.
Our retail store is located at 3900 78th Ave, Pinellas Park, FL 33781.
Although none of our products come with or include weights/bumper plates, you can certainly buy them separately here.
Possibly, depending upon the country. For specific information about pricing and availability in your region, please e-mail us at: firstname.lastname@example.org
Currently we do not have the capability to process orders through our website that have payment methods utilizing a billing address outside of the United States. That doesn’t mean you couldn’t purchase Valor Fitness products. If you are attempting to make a purchase that ships inside the US (48 states, please contact us at the email provided here if you would like to ship to AK or HI) and you would like to use a payment method that includes a billing address outside of the United States please contact: Jackie@valorfitness.com
Please be sure to double check to confirm that you have received all boxes of your purchase through your tracking information. It is never our intention for our customers to receive damaged or missing parts. We apologize for the inconvenience and will do everything we can to accommodate you. Please contact us immediately at: email@example.com
You can find accessories and attachments for Valor Fitness equipment right here on our site. Regarding specific bolts, washers, nuts, etc. please contact us at: firstname.lastname@example.org and we will do everything we can to accommodate you request.
We offer financing through our partnership with Affirm. When you check out with Shop Pay, you have the option to pay in installments for purchases up to $3,000.
All orders are processed and shipped the following business day after receiving the order. Depending on your location shipping can take anywhere between 3-6 business days or 7 to 10 business days.
Please view our Return Policy here.
The short answer is, no. However, Valor Fitness products come with a very detailed instruction manual and all the parts necessary to assemble your purchase.
• For the M-10 you will need a 17 six-point metric socket
• For the M-12 you will need a 19 six-point metric socket
*Please note that you cannot hand tighten these nuts for effective use. You must use a wrench or a ratchet for proper installation.
Any product that includes steel parts should be cleaned with a soft damp cloth. For the pad areas of equipment we would suggest armor all.
In terms of cables, pulleys, bearings and lat-pull shafts any silicone based spray works well. For bars 3-In-One Oil used with a cloth and soft brush should help prevent rusting.
We find that Armor All works best with pads and some maintenance. As far as cables and lat-pull shafts, any silicone-based spray works best.
As with most products, keep in mind weather conditions when using outside. Eventually the sun, snow or rain will run its course creating corrosion and/or rust overtime. Products should be fine in a garage as long as they are maintained and cleaned from time to time as needed.
Yes, please email email@example.com with which unit you have and we will email the manual to you in a PDF format.