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Some of our most asked questions.

At Valor Fitness, we take pride in our customer service and our products. If you are not fully satisfied with your purchase, please contact us within 30 days of receipt. (Please click HERE for our Return Request Form)

Customers are responsible for return shipping costs, unless deemed by Valor Fitness staff. Returns are subject to return shipping and/or restocking fees. Any parts missing from the return will result in additional fees. Any return shipping and additional fees will be deducted from your refund.

*Returns must be sent back with-in 14 days of when the labels were provided. Returns sent back outside this window will automatically be subjected to a 25% restocking fee which will be deducted from the refund.*

All returns must be new and in unused condition with original packaging.

Items not eligible for returns or exchanges:

• Apparel
• Clearance
• Final Sale Items

Customers are responsible for ensuring that boxes are packaged and taped to be suitable for return transit.

Returned items will be inspected upon arrival to ensure the product is in new condition and not missing any parts.

Refunds will be applied directly to the card used at time of purchase. There is no exception. Please allow the bank 5 to 7 business days for the refund to process once the item is received.

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