If you are not fully satisfied with your purchase, please fill submit a return request within 30 days of receipt by clicking here (RETURN REQUEST FORM) within 30 days of receipt. Customers are responsible for return shipping costs, unless deemed by Valor Fitness staff. Returns are subject to return shipping and/or restocking fees. Any parts missing from the return will result in additional fees. Any additional fees will be deducted from your refund.

*Returns must be sent back with-in 14 days of when the labels were provided. Returns sent back outside this window will automatically be subjected to a 25% restocking fee which will be deducted from the refund.*

All returns must be new and in unused condition with original packaging.

Items not eligible for returns or exchanges:

Customers are responsible for ensuring that boxes are packaged and taped to be suitable for return transit.

Returned items will be inspected upon arrival to ensure the product is in new condition and not missing any parts.

Refunds will be applied directly to the card used at time of purchase. There is no exception. Please allow the bank 5 to 7 business days for the refund to process.

Cancelations

Please contact us as soon as possible for cancelations. If the order has already processed, we cannot guarantee cancelations.

Cancelations apply to the entire order. No exchanges can be made.

Cancelations are final and can not be reversed.

Once the order is processed it cannot be canceled.

Exchanges

No exchanges are allowed for orders purchased through our website.

Exchanges can be made for in-store purchases ONLY within 30 days or purchase. Exchanged items must be unused and in original packaging.

Box Damaged?

If you have received your order from us and the box arrived damaged, please reach out to us at info@valorfitness.com

Valor Fitness staff will determine if the unit is non-repairable or if replacement parts are needed. *Shipping fees may apply*

Warranty

Valor’s obligation under product warranty is limited to repair or replacing based on the guidelines below.

For detailed warranty information please click here (WARRANTY INFORMATION) or email us at info@valorfitness.com

***Valor Fitness reserves the right to change the return policy at any time. The return policy is based on a case-by-case basis depending on the product and situation.***

The Valor Fitness Warranty covers all products for intended use only. Any misuse of or modifications made to Valor Fitness products will void your warranty. If you encounter a problem, give us a call at (727) 895-9525 or email us at info@ValorFitness.com, and we will gladly take care of you.

Non-Commercial Warranty information is as outlined below:

*Non-Commercial use would include, but not limited to, home or garage gym use, and any location that does NOT accept membership fees for use of services and equipment.

• Bars: 3-year warranty under use with specified weight load guidelines as outlined in the product listing and under proper use- see notes below. *Note: Under normal use (bench press, deadlifts, squats, etc.) the Olympic bars will last years. Recently, with the growth in the Cross Training industry, workouts involve dropping the bars repetitively. Bars with a bolted end (as opposed to a bearing) are not meant to be dropped, as the bolt will eventually un-thread.

• Bumper Plates: 2-year warranty under normal use. *Note: 10 and 15 lb bumper plates are NOT designed or intended to be dropped on the bar without any additional weight plates. Product testing and development has shown that by dropping an Olympic Bar while using only 10 or 15 lb plates can result in damage and compromise the integrity of the plate. Using at least a 25 lb plate in conjunction with the 10 or 15 lb plates will prevent this damage. Furthermore, Valor Fitness warranty does not cover damage to the 10 or 15 lb plates caused by this improper use nor damage to plates caused by resting the bar on the floor using only 10 or 15 lb plates, which can result in similar damage.

• Olympic Plates: 3-year warranty under normal, intended use. Warranty does not cover damage from substituting Olympic plates as bumper plates, nor does warranty cover damage caused by dropping or slamming plates.
• Racks/RIGS: 3-year frame, 1-year hardware.
• Chin Up Bars: 5-year warranty under normal use. Warranty does not cover damage caused by exposure to the elements (rust, etc.).
• Fitness Machines: 3-year frame, 2-year pad, 2-year cable, 1-year pulley, 1-year popper pin, 1-year hardware.
• Kettlebells: 3-year warranty under normal, intended use. Warranty does not cover damage caused by dropping or throwing.
• Lifting Chains / Collars: 5-year warranty.
• ALL OTHER ITEMS: 1-year warranty on all items not specified herein. Warranty covers defects in manufacturing. Warranty does not cover any misuse of products.

Commercial Warranty information is as outlined below:

*Commercial use would include, but not limited to, locations that accept membership fees for use of services and equipment.

• Bars: 1-year warranty under use with specified weight load guidelines as outlined in the product listing and under proper use- see notes below.*Note: Under normal use (bench press, deadlifts, squats, etc.) the Olympic bars will last years. Recently, with the growth in the Cross Training industry, workouts involve dropping the bars repetitively. Bars with a bolted end (as opposed to a bearing) are not meant to be dropped, as the bolt will eventually un-thread.
• Bumper Plates: 1-year warranty under normal use. *Note: 10 and 15 lb bumper plates are NOT designed or intended to be dropped on the bar without any additional weight plates. Product testing and development has shown that by dropping an Olympic Bar while using only 10 or 15 lb plates can result in damage and compromise the integrity of the plate. Using at least a 25 lb plate in conjunction with the 10 or 15 lb plates will prevent this damage. Furthermore, Valor Fitness warranty does not cover damage to the 10 or 15 lb plates caused by this improper use nor damage to plates caused by resting the bar on the floor using only 10 or 15 lb plates, which can result in similar damage.
• Olympic Plates: 1-year warranty under normal, intended use. Warranty does not cover damage from substituting Olympic plates as bumper plates, nor does warranty cover damage caused by dropping or slamming plates.
• Racks/RIGS: 2-year frame, 1-year hardware.
• Chin Up Bars: 3-year warranty under normal use. Warranty does not cover damage caused by exposure to the elements (rust, etc.).
• Fitness Machines: 1-year frame, 90-day pad, 1-year cable, 1-year pulley, 90-day popper pin, 1-year hardware.
• Kettlebells: 2-year warranty under normal, intended use. Warranty does not cover damage caused by dropping or throwing.
• Lifting Chains / Collars: 3-year warranty.
• ALL OTHER ITEMS: 180-day warranty on all items not specified herein. Warranty covers defects in manufacturing. Warranty does not cover any misuse of products.

Valor Fitness warranty may require the item to be returned to Valor Fitness at the owner’s expense for inspection. Images of damage to products may be required to be emailed to us prior to issuing a return authorization. Warranty issued to the original purchaser only – nontransferable. Proof of purchase may be required for warranty claims. Valor Fitness retains the right to inspect the item(s) and determine the best method to make our customer whole, either by replacing the item(s) with an exact or similar item(s), or partial or full refund. All warranty claims must be made within the specified period as noted.

Warranty terms are specified above and begin from date of purchase to the original purchaser only, nontransferable. Any claim made during this warranty period does not extend the warranty. In other words, a new warranty period does not start over again once a product has been repaired or replaced. The original warranty period still stands and will expire as stated above.

Please call (727) 895-9525 to make a warranty claim. Customers may also email Valor Fitness at info@ValorFitness.com. This warranty is intended to supersede any previous warranty either written or implied by all third parties or Valor Athletics Inc.